What our clients say
We pride ourselves on our expertise and exceptional levels of service. But that is easy for us to say. Here is what some of our satisfied clients have said.
"We rarely write reviews, but are doing this unprompted, as we are so pleased with the experience we've had! We had several valuations before putting our house on the market. Initially, we had been fairly sure we'd go with an online only agent - believing that we'd save money on commission. However, the in-depth knowledge of the local area and the experience and professionalism of the Simpson & Marwick team influenced that decision and we choose Simpson & Marwick. We are so glad we did! Every single member of the team were brilliant. They are so professional and really responsive and always manage to be warm and friendly and happy to answer any questions. They really do go the extra mile. We were really happy with the price we got for our house and feel the whole sale experience has been really positive. We would say to anyone making a decision about which agent to choose, choose Simpson & Marwick. Don't be swayed by the lower headline price of other agents, including internet agents, it won't necessarily save you money and we doubt you'll get anything like the same level of service."
"My wife and I, like many people, discussed moving house many times over several years. I said to her 'let us phone Richard to take advice on how to progress'. No, she said, if we do that our move will be unstoppable! She judged him well! When we found a possible destination house, she agreed that I telephone Richard, the Partner at Simpson & Marwick. I did so about 9:30 AM and he was at our house at 4 PM the same day. His formidable energy, enthusiasm and experience was immensely helpful in developing a strategy for both purchase and sale and extremely reassuring. Richard organised the required experts to visit promptly our house to offer their opinions on the best way to market it. Our house was on the market within two weeks, and sold well above the valuation only 10 days after that. In the meantime, Richard was also advising us on a complex property that we were considering purchasing. At short notice he visited the property with us to make sure he could give us insightful advice. Richard's leadership permits his meticulous, well-informed and totally committed team to work efficiently and communicate well with each other and their clients. We were extremely impressed by every single person in Simpson & Marwick, including the administrative, marketing and conveyancing teams. "
"Thank you very much to the team at Simpson & Marwick for your role in the sale of our property. The marketing of it seems a distant memory now! You advised us well and it all went incredibly smoothly. Thank goodness also for your assistance in moving things along, I am not sure we would have settled now if it had not been for you. I would have no hesitation in coming to you in the future. "
"Whilst moving house is frequently referred to as being one of the most anxiety inducing processes, we believe that the combined efforts of the Simpson & Marwick team made the process considerably less stressful. From initial sales and financing ideas and throughout the sale and purchase process the advice we received and the timely actions taken were faultless. Knowing that every issue was being chased up before being thought of, by us, or before we had to ask, provided us with the confidence we needed. So a big thank you from both of us. We’ll have no hesitation in recommending the services of Simpson & Marwick to others and have already done so to friends starting out on a similar house moving journey."
"I just wanted to say thank you very much to you all for the help with the sale of our house. With your assistance it was a very smooth process even though we were right down in the south west of England for the most part. We’d definitely recommend you to anyone who asked our opinion on selling a house up there."
"Just to say thank you. Your knowledge, style and approach has been invaluable and impressive."
"Yet again, our very heartfelt thanks to everyone at Simpson & Marwick who had a role to play in this sale: Stellar performance!"
"I just wanted to send a personal note of thanks for helping to make the sale of my flat so smooth and painless! The whole team at Simpson & Marwick were just amazing and my fears of selling from overseas were overcome! I was really pleased with the price too, despite the slow market I think it was a good result"
"Thank you everybody! I'm so glad the sale has gone ahead so smoothly. We appreciate your guidance and excellent service throughout the whole process, so professional and highly valued."
"Thank you to everyone involved for your hard work. I’ll recommend Simpson & Marwick!"
"I am very grateful for the excellent and professional service I have received from the Simpson & Marwick team. I am very happy with my new home."
"We are delighted with how things have worked out with the sale of our property, and whilst we feel we had a great property to sell, I don't believe we'd have achieved what we did without the fantastic job that Simpson & Marwick did for us on the marketing, etc. Thanks again from us both."
"From start to finish an exceptional and efficient professional service. Simpson & Marwick have their "finger on the pulse" on the Scottish property market. Their attention to detail, streamlined processes, legal expertise and excellent communication skills are second to none with going the extra mile as standard. We were provided with updates at each and every stage of the process and I would have no hesitation in recommending your team."
"21 months after our successful sale and purchase through Simpson & Marwick, I emailed in the hope they still had some info about our new house alarm. Within 1hour of business opening hours, I had my reply. The efficiency of all the staff and ease with which you can contact them and get that all important prompt reply, is second to none and when you are in the stressful time of buying/selling it is so important to get your questions answered asap. Even questions almost 2 years later! 5 star rating for Simpson & Marwick. "
"I just wanted to say thank you to you all for the work relating to the sale of our property. From the initial contact, through advice during the sale and ultimately in concluding, we felt well advised and listened to. Ultimately, moving day went smoothly, but we really appreciated all the chasing and updates within the final weeks leading up to completion. With the best will in the world, we hope not to be engaging you again for many years to come, but we’d certainly recommend you to others! "
"The extremely efficient systems at Simpson and Marwick are overlaid by a terrific team. Their positive, pleasant professionalism saw us through the whole sale process in a very informative and straightforward way. We would have no hesitation in recommending their impressive services."
"Simpson & Marwick’s North Berwick sales team were always on hand to give us practical and timely advice through every step of the sales process. Their knowledge of the East Lothian market proved invaluable. We would use them again without hesitation."
"I asked Simpson & Marwick to help me sell my Mother's house following her death. They were immediately attentive and professional. Their advice was clear and concise, combining a real understanding of the market with an appreciation of the sensitivities we felt towards Mother's neighbours. They were quick in preparing the Particulars which were most attractively presented and were persuasive in getting me to agree to an Open Viewing, which proved to be most successful. They managed the process throughout with efficiency, tact and humour. A good result was achieved quickly. I would have no hesitation in recommending the team for the sale of any property, however large, in East Lothian."
"We have now used Simpson & Marwick on 5 occasions, moving house in and around North Berwick. Every time we have found the team at Simpson & Marwick to be first class and a joy to work with. Moving house can be a very stressful time, but the team made us feel very at ease. We hope we don’t have to move house again!, but if we did, we would not hesitate to use Simpson & Marwick again."
"We really could not have been happier with the service we received from Simpson & Marwick at all stages, which was consistently first class. We undoubtedly benefited from your extensive knowledge of the market, expertise and strategic advice in relation to both the sale of our property and the purchase of our new house. We were also so impressed with how efficient the service was, particularly in relation to the sale of our property. For reasons out of our control, the sale of our property was a challenging transaction but we felt reassured throughout by the sound and measured advice that you provided and we were kept informed at all stages. It was a genuine pleasure doing business with you and your colleagues and we will have no hesitation in recommending you to anyone selling or buying property. "
"Finding an estate agent that we trusted was a challenge. However the Simpson & Marwick team were a godsend. We immediately felt that they had a ‘feel of the house’ and that was reflected in their description of our much loved house. From day one until the ink was dry on the papers we had almost daily contact with staff, they guided and advised us throughout. We would not hesitate to recommend Simpson & Marwick as the estate agent to use. They work from a well informed and also from a personal basis as they seemed to understand that selling your home can be emotional and I can say they kept me on an ‘even keel’. Thanks again to all the team."
"I would not hesitate to recommend engaging the services of Simpson & Marwick in selling your property. The team were friendly and professional in all aspects relating to the sale. Everything was carried out in a timely manner and explained clearly. The icing on the cake was an agreed sale on my property after only a week on the market. The legal team in Edinburgh also merit a mention for their diligence in concluding the sale. Simpson & Marwick certainly have their finger on the pulse of the property market in East Lothian and I can’t recommend them highly enough."
"From the start of the process of selling my home, I was impressed with the professionalism of your team. You had done your homework when you came to value and your information was clear. The schedule was most attractive. My flat went to closing within 8 days of coming on to the market and we achieved a very good price. I was kept informed every step of the way. More importantly, everybody with whom I came into contact was incredibly helpful and friendly. It was so nice to be greeted by name and with genuine smiles as I entered the office."
"If there can be such a thing as stress free selling of a house, this was the nearest you could get to it. From the initial meeting, where a realistic price and selling strategy were set to the negotiation of the final price, the Simpson & Marwick team provided professional and immediate support. Very many thanks for all that you did to make the sale of our property such a smooth and stress free process. You were recommended to us and we would have no hesitation in passing on this recommendation."
"Choosing an estate agent can often be pretty bamboozling. There are so many to choose from, and so many people telling you why you should go with them. I chose Simpson & Marwick because they blew me away with their attention to detail, patience and exemplary knowledge of the industry. I also found them to be incredibly honest, and far less “sales-like” than many others in the market. Believe me, this counts for a lot. They couldn’t have been more helpful from the outset, and were a joy to work with. Once on the market the management of our sale was brilliant all the way through. I spoke with them almost daily until the point of sale - and nothing was ever a problem. Everything was explained and made sense, and they were extremely calming during points of pressure. I would thoroughly recommended Simpson & Marwick. Thanks for a terrific service."
"I have used Simpson & Marwick previously and have always found them very professional. I was really pleased with the way our recent sale and purchase went. The team got through a challenging purchase process without adding any unnecessary stress. I have no hesitation whatsoever in using Simpson & Marwick again in the future. Thanks to everyone involved."
"Many thanks to you all for the excellent service we have experienced on the sale of our property. We would definitely recommend Simpson & Marwick's services to others and look forward to working with you again on the planned purchase of our new house."
"A big thank you to the team at Simpson & Marwick who have recently sold our flat. The process was made as painless as possible through the very professional and attentive care we had from the company. A generous amount of time was given to discuss our options and guide us to the correct decisions. The whole estate agency and conveyancing team were a delight to work with. We would thoroughly recommend Simpson & Marwick to anyone wishing to sell."
"We cannot thank you enough. You were spot on with help and recommendations. We will be sending anyone else we know your way. We thought you were excellent and had all of your advice ringing in our ears as we chose our numbers for our property offer!"
"I would like to thank you for your kind, helpful and professional assistance. Your guidance and counsel made everything simple and smooth. Every step was clearly explained by you, completely reassuring us about what was going on. Your service has fully met expectations."
"I would just like to say how much I appreciated the fantastic service I received from your team when purchasing my property – they did an outstanding job for me. Simpson & Marwick have been supportive, helpful, efficient and reliable during what is, for the lay person, a difficult process."
"We met with several Estate Agents when we first decided to put our property on the market and Simpson & Marwick was very clearly our first choice. This was because of their professional approach, the lack of pushy sales talk, and the well-considered advice they gave us, which was particularly important as we had many factors to weigh up. We were also very pleased with the way that Simpson & Marwick marketed our property as this generated an enormous amount of interest and viewings. We were particularly pleased with the suggestion to shoot a short Scenein30 video of the interior, which was very effective at conveying a wow factor that might not have come across in the still photographs. "
"It has been a huge help to have a reliable and knowledgeable team dealing with all the tasks involved in my purchase. The team offered excellent support and made sure all was in place. I couldn't recommend their service enough and will certainly use Simpson & Marwick again in the future."
"We must say we were greatly impressed with the efficient, helpful and friendly service provided by Simpson & Marwick in respect of both our house sale and purchase. The fact that we were regularly updated on progress was very much appreciated. It was a huge relief to know that everything was in such capable hands on the property front."
"We would like to thank you most sincerely for all your effort and wise advice. Your whole team was superb and we felt totally confident with everyone who assisted us."
"Thank you so much for the professional, friendly, stress free service you and your company provided. I have no hesitation in recommending Simpson & Marwick."
"Just a short note to say thank you very much to all for your assistance re; the sale of our flat in Morningside. We always felt well informed throughout the exercise, there was a sense of realism about what was achievable, both in terms of timescales and money, even as our sale period straddled the extraordinary Brexit vote. You certainly went the extra mile on an evening, visiting the flat with the prospective purchaser, reassuring him sufficiently to conclude the deal. Many thanks again."
"Along with the usual slick marketing material your team at Howe St have been fantastic, very attentive and always willing to answer my questions. "
"I just wanted to say a huge thank you to all of the team at Simpson & Marwick for making our flat sale and purchase go so smoothly. Right from the beginning we were so impressed by how efficient everyone was - we were kept in the loop at every stage, emails and calls were returned promptly and things moved along as such speed! This was my first time selling a property so I wasn't quite sure what to expect, but the service we received from you was so slick and professional that I was quickly reassured. If we ever move again in the future, we will definitely be using you again."
"We are settling in well and would like to thank you and the team for making the buying and selling, a relatively stress free process. Your prompt replies and easy accessibility was very reassuring and we would comfortably recommend Simpson & Marwick."
"We have dealt with Simpson Marwick in both a personal and business capacity and on both counts they have never failed to deliver an excellent service. Our house was on the market with another non ESPC agent for over 5 years. We took it off the market and put it back on with Simpson Marwick and it sold in 3 months. We have recommended Simpson Marwick to friends and family and would not hesitate to use them again. A first class service from a first class company. "
"I was extremely pleased with my choice of Simpson & Marwick. From the first meeting they offered excellent advice and were extremely professional and responsive throughout. They went above and beyond to put me in touch with a consultant to help advise me on some cosmetic quick fixes to ready the flat for sale. The result surpasses expectation. The flat went under offer in less than a week, received a price 15% above home valuation and concluded two weeks ahead of schedule. Can't ask for more than that!"
"I really appreciated how Jennifer and Carole kept me informed and advised about what would happen throughout the process. My fiancé is trying to sell his flat with an agent offering a much cheaper deal and I'm afraid you can see where the cost cutting happens! I would certainly not hesitate to use Simpson & Marwick for selling again."
"We just wanted to say how much we have appreciated all of your teams efforts in managing the process from start to finish. We will (and have already) sing your praises as we have been extremely satisfied with the service provided and will use you again should the need arise! "
"A perfect combination of professionalism, balanced with the personal touch by the team at Simpson & Marwick gave us immediate confidence that we had chosen wisely. Di, Jemma and colleagues, in North Berwick and Edinburgh, ensured the whole process was handled efficiently and expertly from the beginning to the conclusion. At a time of challenging personal circumstances, and in our absence, we were always confident that the team were moving things forward. Communication was excellent, and we always felt every member of staff was fully up to speed when we talked or emailed. The approachability, reassurance and friendliness invested by everyone at Simpson Marwick was so much appreciated. "
"It has been a really good experience for us. You and your team were highly professional and the outcome has been positive for buyer and seller. "
"Thank you so much for all your help, advice and support. I am delighted with the result and so pleased I chose Simpson & Marwick. Thank you, thank you, thank you. "
"It was wonderful to get to concluded missives so quickly and we hope that the rest of the move can be as good. Many thanks for your help and support. "
"Thank you for all the help and advice during the marketing of my flat. I would have no hesitation in recommending Simpson & Marwick to anyone selling their property."
"We are delighted everything has gone so quickly and smoothly. We much appreciate all the work done by you in making this happen! "
"The service and organisation from Simpson & Marwick, in terms of customer service and organising appointments etc has been very good which contrasts with many reports of other solicitors."
"We are absolutely delighted about the sale - and it's largely down to all your hard work on our behalf. We're truly grateful for all your help, you've been absolutely brilliant."
"I wanted to let you know that I'm very grateful to Jemma for the way she's handled things for me in the last ten days, valiantly dealing with the time difference to Australia and getting back to me promptly on each occasion by phone and/or email. My thanks too to Aileen and Bobby for dealing with things seamlessly when Jemma was out last Friday. Fantastic service! Thanks again to you and the team."
"Many, many thanks for all your help and hard work ensuring the sale and purchase go through. I cannot praise Simpson & Marwick highly enough, from the beginning to the end of this whole process you have all been absolutely excellent. I shall certainly be recommending your firm to all friends and family."
"Thank you Stephen for all your work on this. You got us on the market extremely quickly and we've been very happy with all the work you and your team have done. Thanks again. "
"Thanks for everything! Your service throughout has been brilliant and the whole process has been smooth and stress-free as a result."
"It’s great achievement to go from market launch to completion in less than 6 weeks, so thank you very much for that. I can honestly say that the whole service from Simpson & Marwick has been exceptional, and I don’t use that word flippantly as my previous experience with property professionals has been somewhat underwhelming! We were astounded by the level of interest that the property received and very happy with the offers we received."
"I have been delighted with the service and the results that I have received from Simpson & Marwick, you and all of your team have been fantastic."
"We would like to thank you for your services and endeavours in relation to our sale and purchase, you and your colleagues have been unfailingly helpful throughout the process. Most competent and professional at all times. Much appreciated and best regards as always. "
"We hoped for a quick sale and completion but a mere two weeks from going on the market to signed missives is pretty impressive in anyone's books. Thanks to Simpson & Marwick for doing such a timely and professional job. "
"I just wanted to say thank you very much to you and your team, from both Michelle and I, for making the process of marketing our property appear so effortless. We were very happy with the outcome of the sale and we will definitely recommend you to our friends and colleagues. "
"Thank you so much for all your help with the sale process. We cannot believe how quick and easy it has all been - the professionalism and efficiency of you and your colleagues has been amazing. I would certainly recommend Simpson & Marwick to any family and friends in the future."
"Many thanks to you all for guiding us so smoothly through the house purchase process. We very much appreciate your professionalism and diligence. "
"I just wanted to drop you a quick line to say how happy we were with Simpson & Marwick’s handling of the sale of our house. The price we achieved was significantly ahead of our expectations and everything went through smoothly. We had never sold a property before and were a bit apprehensive about what to expect, but we both felt in very capable hands throughout the whole process."
"Many thanks for your team’s superb effort in the sale of my property. From the initial assessment (including advice on preparing the property for sale), the valuation, the marketing (advertising), and the legal work on sale, Simpson Marwick acted both commercially and professionally, and I am confident that we achieved the best price possible within a tight timeframe. I would have no hesitation in recommending your firm for any residential property seller in Edinburgh"
"We were really impressed with the service that we received from Richard and his team. Our house sale and subsequent house purchase presented some complex challenges which Richard resolved with the utmost professionalism and efficiency. They exceeded our expectations on all fronts!"
"We have been delighted with the service provided by Simpson Marwick. All of the staff were exceedingly professional and helpful in all aspects of the sale and legal matters concerning the sale of our property. We fully recommend Simpson Marwick."
"We have moved often enough in our lives - my last count suggests that St Stephen Street was the 23rd home I have lived! - to know how involved and complicated the sales process can be, especially, as in this case, when one is so very far away and unable to be ‘on the spot’ and therefore having to reply almost entirely on the skills, professionalism and integrity of the selling agent to get the job done in the best possible way. We couldn’t have asked for a better result than that achieved by yourselves. We felt assured and comfortable along every step of the way. Nothing was left to chance. All help was afforded us at all times. Communications were - very importantly - kept at a high level, and this gave us the confidence to believe that the sale of the property was in good and caring hands."
"I am writing to thank you for providing us with such a great team. Everyone we met or had phone contact with was professional and, most importantly, helpful and pleasant to do business with. I would have no hesitation in recommending your company."
"As you will be aware we had a fantastic result selling our house within 2 weeks of going to market and achieving a great price. We attribute the result almost entirely to your preliminary advice followed by your immense efforts in marketing it for us. The advice on all aspects of our sale including pricing strategy, brochure, choice and negotiations with interested parties was invaluable. The level of client care we received was outstanding and I will have no hesitation in recommending others on that basis. In fact we have already passed your details to a number of prospective sellers and purchasers, some of whom may already have been in touch. All members of the team, particularly Stephen Truscott, Simon Donaldson and then Bobby Fife on the conveyancing side, all did an excellent job of turning everything around for us swiftly and efficiently. We were especially impressed by the level of client contact and the accessibility of key members of the team. Huge thanks to all involved in the Simpson & Marwick property team. "
"We invited three different selling agents to look at it. It was Simpson & Marwick’s responsiveness that sealed our decision. Our initial positive impressions of the firm were confirmed as we went through the process of selling. From start to finish, we appreciated the professionalism and responsiveness of the various people involved in our sale. We would not hesitate to recommend Simpson & Marwick to other sellers."
"I just wanted to write a quick email to thank you and your team for the service and results over the sale of my flat. We managed to sell this and get a good price quickly. However, what impressed me was the service and commitment to get this sold and the communication levels throughout. I was disappointed with the service I received from my previous non–solicitor agent and my dealings with you and your team over the last few weeks has highlighted the gulf between you even further. I am delighted and wanted to tell you this and I will definitely recommend you to anyone I know selling a property in the future."
"We were delighted by the service we received from you and your amazing team, Peter, Jenny, Bobby, and Sandra. You made everything so easy and stress-free for us. Thank you from the both of us. I have worked in the legal profession for 42 years now and from my own experience, you are most certainly to be congratulated on the department, which you have created, which is professionalism at its best."
"Each of you have been outstanding in the way you have dealt with any aspect of the process and, above all, the communication throughout has been phenomenal - whether it be to respond to my correspondence, tell us something is happening, or indeed to tell us there was nothing to worry about but nothing was happening at certain points. In my experience with any business, this level of communication is extremely rare but it is so important to the client."
"If conveyancing and estate agency were added to next year's Commonwealth Games, Scotland would be guaranteed a Gold medal if represented by Simpson & Marwick."
"I really still can't get over how much better quality everything is through yourselves - from floorplans to pictures - everything - it just makes the world of difference and it really made me appreciate the whole package you provide!"